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If you buy something from a shop and you are not happy with it you have certain rights. You have the right to get a full refund, repair or replacement if what you bought isn't: of a satisfactory quality — it should not be faulty or damaged fit for purpose — it should be able to do the task you bought it for as described — it must match the description given to you when you bought it Within 30 days You have a legal right to get a refund from a retailer, as long as you do it within 30 days.
The refund period can sometimes be longer than 30 days but this depends on the shop. Your right to return goods lies with the retailer, not the manufacturer. If you paid by credit card, you also have extra protection under Section 75 of the Consumer Credit Act.
Key Information. Most retailers have policies which stipulate that they will accept non-faulty returns, as long as items are unused and in perfect condition with their undamaged original packaging.
But there are some returns exceptions worth knowing about. But all shops usually require a few key things. If you simply change your mind, the retailer has no legal obligation to give you your money back, should you return an item without a receipt.
However, many stores will offer an exchange or credit note, so its always worth asking. If your goods are faulty and you don't have the receipt, you still have the right to a repair, refund or replacement as under the Consumer Rights Act.
You just need to show proof of payment, such as a bank statement with the transaction on it. The retailer's returns policy may state that customers will only receive a credit note or vouchers, but this should only apply where the item is unwanted. How you return your goods will depend on where you purchased them and why you want to return them.
We explain online returns, faulty goods rights and store returns policies. W Which? Please note that in accordance with our privacy policy , in order to facilitate a repair, your details will be shared with the independent repair company. If the item cannot be repaired, we will arrange to collect the item free of charge and issue a replacement or full refund if you choose to reject the item as applicable under the Consumer Rights Act.
To make an exchange, bring your item into a Dunelm store for the product you want subject to availability. For online purchases, you can also place a new order for the desired product and return the unwanted item. Read our return policy to find out more. If any item that we deliver to you arrives damaged or faulty, we will happily replace or refund it. Refunds and replacements - Please note that we will only refund the delivery charge if the whole order is damaged or faulty.
Please contact us to organise a refund or replacement. You can fill out our online form or call our team on , please note due to a high volume of calls it may take us a little longer to respond.
Faulty items can also be returned to your local store for a refund or exchange. Please note this excludes furniture, large items and live plants. Please contact us within 30 days of delivery to return a live plant that has arrived damaged or is defective.
Refunds on live plants can only be given in accordance with your legal rights We cannot accept returns of live plants in-store or via Hermes. To arrange a return of these items, please contact us via our online form or you can speak to one of our Customer Service colleagues on All refunds will be made back to the original tender type.
This does not affect your statutory rights. If you are unable to return in-store, then please contact us so we can agree the best way for you to return your item s.
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